this post was submitted on 10 Mar 2025
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iiiiiiitttttttttttt
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you know the computer thing is it plugged in?
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About a decade ago I had to fly across the country to peel a piece of tape off a sensor. At least I got crab cakes
I was watching a documentary about a plane that crashed, killing everyone on board, because someone left tape on a pitot tube during maintenance
https://en.wikipedia.org/wiki/Aeroper%C3%BA_Flight_603.
I gotta ask... Why couldn't someone local do it?
I'm not op, it I imagine it went something like this:
"We've tried everything and nothing works, you gotta come down here"
"...and you followed the instructions in the run book to the letter"?
"yes. every instruction"
runbook line 1 page 1: remove the tape from the sensor before installation.
This is why I don't ask them if they already did something. I just tell them we're going to take it from the top and I need them to tell me what happens at each step. Same goes for restarting there computer. I ask them if they need to save anything because I'm going to try something that may reboot it and then I reboot it remotely (unless the up time actually shows they rebooted it).