this post was submitted on 10 Mar 2025
69 points (96.0% liked)
iiiiiiitttttttttttt
563 readers
150 users here now
you know the computer thing is it plugged in?
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I gotta ask... Why couldn't someone local do it?
I'm not op, it I imagine it went something like this:
"We've tried everything and nothing works, you gotta come down here"
"...and you followed the instructions in the run book to the letter"?
"yes. every instruction"
runbook line 1 page 1: remove the tape from the sensor before installation.
This is why I don't ask them if they already did something. I just tell them we're going to take it from the top and I need them to tell me what happens at each step. Same goes for restarting there computer. I ask them if they need to save anything because I'm going to try something that may reboot it and then I reboot it remotely (unless the up time actually shows they rebooted it).