this post was submitted on 10 Mar 2025
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iiiiiiitttttttttttt
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you know the computer thing is it plugged in?
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I'm not op, it I imagine it went something like this:
"We've tried everything and nothing works, you gotta come down here"
"...and you followed the instructions in the run book to the letter"?
"yes. every instruction"
runbook line 1 page 1: remove the tape from the sensor before installation.
This is why I don't ask them if they already did something. I just tell them we're going to take it from the top and I need them to tell me what happens at each step. Same goes for restarting there computer. I ask them if they need to save anything because I'm going to try something that may reboot it and then I reboot it remotely (unless the up time actually shows they rebooted it).