this post was submitted on 15 Aug 2025
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[–] Valmond@lemmy.world 12 points 1 day ago

Big corp has 10 ratings, and anything under 9 is deemed failure.

[–] Wispy2891@lemmy.world 32 points 2 days ago (1 children)

For hr or Uber or similar the scale is this:

5 stars = meh, expected experience

4 stars or lower = your employee literally tried to kill me

[–] Nelots@lemmy.zip 6 points 1 day ago

I usually save 4 stars for attempted kidnappings, its important to distinguish these things.

[–] Sunsofold@lemmings.world 13 points 1 day ago

It always seems like, for most people, the middle three stars might as well not exist. Was it acceptable? Five stars. Do I want to complain? One star. There is no in-between.

[–] jqubed@lemmy.world 250 points 2 days ago (3 children)

I blame management metrics that punish anyone for getting less than 5-star reviews

[–] foggy@lemmy.world 119 points 2 days ago (5 children)

In the US.

God, I literally was told by my manager at my first job to tell customers, when they got a random survey, that anything less than a 10 is a 0.

Japan does 5 star ratings proper.

[–] Passerby6497@lemmy.world 74 points 2 days ago (1 children)

That's how you know you're being setup for failure

[–] spankmonkey@lemmy.world 45 points 2 days ago (1 children)

"If you go a minute without making a mistake then you can go a lifetime without making a mistake."

[–] Passerby6497@lemmy.world 39 points 2 days ago (3 children)

I don't know why, but that gave me a similar visceral reaction to hearing "if you have time to lean, you have time to clean"

[–] spankmonkey@lemmy.world 28 points 2 days ago

They both come from assholes wuth the same mindset.

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[–] realitista@lemmus.org 28 points 2 days ago (5 children)

Yeah this is why I almost always give 5* reviews to any sort of thing that's traced back to a worker unless I really feel like they need to be reprimanded for something, and how badly they should be reprimanded is how many stars I take off. This is only for the 1% who really need a talking to.

When it comes to product reviews on Amazon for example, or business reviews, I feel a lot more free to give my real opinion to help the next person.

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[–] Entertainmeonly@lemmy.blahaj.zone 9 points 1 day ago* (last edited 1 day ago)

Remember boys and girls, a 4 out of 5 star review on any platform that doesn't allow a zero star, is only a 75% grade. Not an 80% like these hucksters imply. Thats a solid C, not a B. Let's not give in to this corporate delusion anymore

3-5 = 50% =/= 60%

2-5 =25% =/= 40%

It's a false show of satisfaction in the very least. A rotting manifestation of the soulless corporation not allowing any amount of transparency stop them from pulling the curtain closed tighter, on the, "oh fuck," side.

I think they are actually aware the curtains are silk and quite see through. I think we can all agree we've crossed the event horizon. Everything is going to get pulled in soon.

[–] UncleGrandPa@lemmy.world 4 points 1 day ago

Perfection is a goal,

Not a default

[–] buttnugget@lemmy.world 4 points 1 day ago

It’s the kind of thing that honestly should be regulated.

[–] yoriaiko@lemmy.blahaj.zone 7 points 1 day ago

Give 5 stars to this comment or I report You for any other score as harassment!

Also I add extra gifts for any 5 star ratings!

Corrupted, it is all corrupted.

[–] MTK@lemmy.world 10 points 1 day ago

A few times in my life I encountered a system where 1 is labled "Satisfactory" or something similar and 5 is "Perfect" or similar.

In those cases I either refuse to rate or rate a 1 no matter how it went.

I think the system should always be so that 1 is absolute dog shit, 3 is no complaints, 5 is exceptional

I hate that 5 is anywhere from "just okay" to "amazingly exceptional" and you just can't know which it is

The lower scheme is how I rate media, for service it's unfortunately the upper one because I don't want to fuck anybody over who's just doing their job.

[–] CosmicTurtle0@lemmy.dbzer0.com 49 points 2 days ago (5 children)

What it is now:

  • 5 stars = it was fine
  • 5 stars plus glowing review = it was great
  • 4 stars = it could have been better
  • 1 star = terrible
  • 1 star plus review = so terrible that I had to write something OR I'm a gigantic gaping asshole that likes to complain
[–] socsa@piefed.social 23 points 2 days ago (1 children)

"One star, the restaurant was fully booked and the hostess calmly explained that there was no room to seat me and my seventeen crying infants."

[–] vaultdweller013@sh.itjust.works 11 points 2 days ago

"Three stars, the kitchen was actively on fire, a opossum was living in the cash register, and the server only spoke Norwegian, great Italian food though will be back next week."

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[–] TheGuyTM3@lemmy.ml 12 points 2 days ago (2 children)

I think old and current newgrounds rating give a pretty clear representation of what each star mean.

It's old tho.

I seem to remember at one point, a 0 rating said "DIE IN A FIRE"

Maybe that was the scale for music?

[–] Rolive@discuss.tchncs.de 6 points 2 days ago

I feel old now.

[–] hildegarde@lemmy.blahaj.zone 3 points 1 day ago (1 children)

I just don't provide ratings. You shouldn't either. Reviewing is a job. Some people are professional reviewers. Don't do free labor for corporations. Do not rate products or services.

[–] noride@lemmy.zip 10 points 1 day ago (2 children)

Involving money in reviews undermines the whole foundation of honest unbiased feedback.

The internet used to be a better place

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[–] whaleross@lemmy.world 32 points 2 days ago (5 children)

Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.

[–] socsa@piefed.social 18 points 2 days ago

This is the issue. I am more concerned about the real impact a rating has on a real person's life than whether some future rider will be slightly bothered by a dirty floor mat.

[–] grrgyle@slrpnk.net 12 points 2 days ago

Right if it's for corp always 5/5 but if it's on like bookworm or my blog, I feel like I can be honest, because no one is getting dinged based on my stars.

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[–] drath@lemmy.world 10 points 2 days ago* (last edited 2 days ago)

This is working as intended, though. In most cases, nobody cares how stoked you are about the product, people mostly care which flaws the product has. With a target average of, say, 4.5, the 5-star system gives you options to give +0.5 stars all the way down to -3.5, giving negative reviews significantly more weight.

relevant xkcd

[–] glitchdx@lemmy.world 16 points 2 days ago (2 children)

Good luck convincing HR, or any of the assholes in corporate.

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[–] MrFinnbean@lemmy.world 5 points 1 day ago

Small secret.

When companies compare performances they see only three categories. 0-1 star reviews are bad. 2-3 are okay. 4-5 are great.

This is because in the end the well written review you gave to the product after testing it for 100 hours and gave the product 4 stars because of the minor flaws is pretty much the same as some randomass teens hype review 5 stars.

In the end you both liked it and there is no urgent need to fix anything.

As a consumer you should just trust to the wisdom of the crowd to tell truth.

[–] InvestBurnout@fedia.io 52 points 2 days ago (2 children)

Don't care how many stars it is; if it's like 4.5 stars out of 1000+ reviews, I'll take it over something that's 5 stars with 100 reviews.

[–] Jerb322@lemmy.world 4 points 1 day ago

⭐️⭐️⭐️

[–] KyuubiNoKitsune@lemmy.blahaj.zone 19 points 2 days ago (1 children)

I worked for AWS for a few years and one of our performance targets was customer correspondence rating, we had a target of 4.67. That means anything below a 5 brought you under the target. You also got to have a meeting with a team lead and quality lead for anything rated 3 and below.

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This is how it works in Japan. An average of 4 stars on Google Map (for food places, at least) is considered pretty good. There's also another Japanese site dedicated for restaurants (Tabelog), where restaurants with more than 3.5 stars only make up 3%. Only 0.07% restaurants have more than 4 stars.

[–] Kolanaki@pawb.social 15 points 2 days ago (4 children)

The only two ratings that matter are 5 and 1.

5 = Met expectations

1 = Bad

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[–] grrgyle@slrpnk.net 16 points 2 days ago (2 children)

I prefer

  • bad
  • issues
  • good
  • great
  • exceptional
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[–] lime@feddit.nu 35 points 2 days ago (10 children)

what about using thumbs up/down and computing a five-star rating from the average?

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[–] MadMadBunny@lemmy.ca 29 points 2 days ago

I mean, this is a good idea, I’ll give it four stars.

⭐️⭐️⭐️⭐️

[–] tatterdemalion@programming.dev 8 points 2 days ago* (last edited 2 days ago)

I think there should be 3 options: bad, OK, exceptional.

[–] LockheedTheDragon@lemmy.world 5 points 2 days ago (1 children)

Capitalism tries to get as much out of their employees as possible. Meaning employees fear of losing your job of you don't get the highest rating. And if you are in the USA that means losing benefits and quickly running out of money. Give employees the highest rating, unless it actually bad, because they are forced to live in capitalism.

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[–] dejected_warp_core@lemmy.world 12 points 2 days ago

We tried this though. "C" stopped being an average grade and therefore "okay", a long time ago.

[–] crank0271@lemmy.world 26 points 2 days ago (2 children)

For real, the fact that the former is how people have started using the five start system is crazy. Uber driver has less than a 4.8 rating? Cancel that ride, he must be a monster.

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[–] BuboScandiacus@mander.xyz 19 points 2 days ago (2 children)

This doesn’t work unless everybody agrees to use it

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