this post was submitted on 18 Jun 2025
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Fuck AI
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Yep. It's level 0 tech support, HR, etc. It's about 50% successful. Then when it fails, it connects you to a person.
I wouldn't be so opposed to it if this was the case with Copilot, but at my job it never "fails". It never says, "I don't have enough data on that," or, "You should contact an appropriate resource." It always has an answer that is very confidently portrayed.
Now I'm flooded with tickets from users saying, "I followed Copilot's instructions and this still didn't work," with screenshots of Copilot where they asked it how to do something that is impossible with our software. Then I have to argue with them about it because they believe the LLM over IT. Or users asking for permission to see a button/link that doesn't exist because the last 50% of the steps are pure hallucinations.