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AI will soon be taking your drive-thru orders at 500 Taco Bell, Pizza Hut, KFC locations
(www.usatoday.com)
this post was submitted on 23 Mar 2025
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I worked on this in a Voice Ordering company during 2020-2022. Many brands had already deployed successfully voice ordering on the phone and many were testing it on drive thru. The main reason why they would pay for this is to not hire more people at the store to take the orders (phone/drive thru). Every single conversation was being recorded for us to use to analyze and retrain the AI models we had. I think they are now facing some legal issues in some states. But just so you know, we could navigate all conversations, hear/read transcripts of everything that was said during the call with the bot.