this post was submitted on 09 Jul 2023
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So your flight got cancelled — here's what you need to know about compensation (www.cbc.ca)
submitted 2 years ago by sik0fewl@kbin.social to c/canada@lemmy.ca
11 comments fedilink hide all child comments
 

What responsibility do Canadian airlines have to passengers as the summer travel season gets in full swing? What are your rights as a traveller? Here's what you need to know.

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[–] Sturgist@lemmy.ca 12 points 2 years ago (1 children)

I live in the UK, when I was still back and forth to visit my now wife, one thing we noticed is you can save $100-$300 by using a VPN and booking everything from outside Canada. This is more evident when booking with Air Canada, but always worth popping on a VPN and looking at what the price differences are.

[–] markev@lemmy.ca 8 points 2 years ago (1 children)

I've heard about this before, this is unbelivebly uncompetitive! Sounds like something the Consumer Affairs should look at.

[–] Sturgist@lemmy.ca 1 points 2 years ago

Loads of companies across all industries do it. Not that that makes it right, just that it's pretty pervasive.

[–] i_r_weldr@lemmy.ca 8 points 2 years ago (1 children)

Story time?

I work up north where it’s cold as fuck, company flys me in and out. On one travel day heading home somebody at air Canada forgot to plug the plane in after it’s final flight from the day before. I guess with what was drawing power and the frigid temperatures the battery(s) were no longer good to go for my flight. So their plan was to send a mechanic up from Vancouver with new battery(s) and get us in our way. They got halfway to us and realized they didn’t put the replacement battery(s) on the flight. So they had to turn around and get them and come back up. This caused me to miss my connection and the next one they could get me on was the next day. I submitted a claim since everything was 100% within their control. They denied it. So I replied to them with everything that happened, and told them to pay up or I was submitting a a claim with the CTA. They sent me a direct deposit for $1000 and and apology.

[–] sik0fewl@kbin.social 6 points 2 years ago (1 children)

I'm pretty sure they deny every claim the first time. A lot of people won't make a fuss and it saves them a lot of money. If you follow up, only then will they actually look at your claim.

[–] AshDene@kbin.social 4 points 2 years ago* (last edited 2 years ago) (1 children)

We should really amend the law to be "and if they incorrectly deny a claim they have to pay 10 times more". Enough to make it cost more than it's worth if they do it intentionally, not enough to bankrupt them...

[–] phx@lemmy.ca 1 points 2 years ago

A penalty at least. It might help all these cases backing up the system if there was a disincentive to doing so

[–] zephyreks@lemmy.ca 8 points 2 years ago

Air Canada will make up some bullshit reason to not give you compensation.

Pilot couldn't make it there? It was a "maintenance issue".

[–] TheFeatureCreature@lemmy.world 6 points 2 years ago* (last edited 2 years ago)

here's what you need to know about compensation

You're not getting it. Simple as.

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