Mildly Infuriating

Best Buy customer service is 1/10. I've pretty much stopped using them since 2000. Seems like they haven't gotten any better.

I really don't know how we got to a stage where delivery companies can just throw something in the general direction of your house and call it "delivered".

This is why everything should be bought with credit card, because then the contract is between them and the store, and they've certainly got better lawyers than you. Chargebacks scare most shops into just sending another.

Credit Card Charge back.

I made the mistake of buying a 14tb external drive there that I needed that day and couldn't afford to wait since I had a drive failing. Little did I know they dropped their return policy to 15 days but even bringing it back on day 8 after the drive burned up from overheating from copying 14tb of shit they rejected it and said that it was "all scratched up" because it has the crappy piano black finish you can scratch with your nail.

Got it replaced through the manufacturer and pretty much opted to never go back to a best buy after that. Used to be one of my favorite stores but all the anti consumer bullshit is driving it into the ground. Made a minor issue way more pain than it ever needed to be

Terrible, terrible place.

I was so much happier when I realized that Staples had almost as much tech stuff. Staples staff answers all my dumb questions clearly and never tries to oversell.

Send your story and video to some of the tech press. I'd bet someone picks it up and Best Buy suddenly gives you whatever you want to make it right.

Post the video to the internet. Explain what it is make sure to credit the two companies for their involvement. Don't stop at one post and hope it catches on.

That's messed up. Just on the basis of it being a picture of a different door is grounds for a refund, that clearly shows they did not deliver it to the address they were paid to deliver it to. Super frustrating and I hope it all gets worked out for you.

Amazon stuff sometimes arrives. For instance, it's going on 7 months by now I think and they still haven't found my camera.

This is the sad reality of every company everywhere trying to turn their delivery operation into a "gig" position. Amazon does it, too. Their delivery contractors-who-are-totally-not-employees steal valuable items from deliveries all the time.

Anyway, you are certain to win your chargeback. Banks side with their cardholders more often than not, and Best Buy is going to have to provide proof positive that you received your item. "We handed it off to Doordash and then washed our hands of it" is not going to cut the mustard, there.

(We have to deal with chargebacks in my business, too. Defending ourselves is a pain in the ass because we have to provide indisputable documentation that the client's order was fulfilled. The issuing bank always starts from the default position of their cardholder being a saint and all retail businesses automatically being scammers. A small subset of people will fraudulently dispute a charge for a big ticket purchase just because they feel this is a way to weasel out of paying for it, and usually they've been emboldened by the fact that they've tried it before and gotten away with it.)

The crap leave it on the doorstep and hope no one nicks it delivery wasn't a thing in my country until amazon made it a thing. Don't make out they're the good guys. They're absolutely not.

Have you thought about sending this story with the video to local news? I'm sure they will love it and negative publicity will force BB to resolve it.

"We investigated ourselves and found we have no wrongdoing"

Did you report doordash to the police?

For every person like you that won't take the shit, there are many more that will just give up. Just like unemployment and insurance claims - denial is the first step in protecting the bottom line.

If nobody accepted such bollocks, it would be more economical to actually investigate, provide service & improve processes - rather than trying to bin complaints at the first hurdle.

Prime (lol) example over here is with Amazon not making it easy to return shit after 30 days, by hiding all the easy return options at that point. You can still do it by contacting customer service and they will generally acquiesce, but just having the extra steps there is enough to save a ton of money by keeping the uninformed in the dark.

Fuck em. Make it difficult for them. Be the goddamn squeakiest wheel you can possibly be.

I had a similar thing happen with Best Buy. I ordered a laptop which showed as "delivered" but never arrived. In fact I was at home the whole day they claimed it was delivered and nobody even came. Best Buy had no proof it was delivered other than a tracking number, and wouldn't send me a new one or refund me. The employee on the phone told me to just call the police and report it as stolen. I escalated it to a supervisor and asked them to listen to the original conversation, and explained that it's not my responsibility to get the laptop - it's their responsibility to ship it to me. I also at the same time disputed it with my credit card. The end result was someone at Best Buy calling me back and apologizing for the employee's mistake, and my credit card company saying they refunded my money, as well as telling me I could keep the laptop if it ever arrived later. So it ended up working out. I just had to escalate it and be the squeaky wheel.

I just got done reading the original post.

I don’t know if this is the right advice, or if this advice will help anyone, but if you have the delivery driver on camera mis-delivering the product, then stealing the product, I would have first contacted the delivery service/Best Buy with a photo of the front of your house with the house numbers clearly visible to say that the product was not delivered to your home. Full stop. The package was not delivered correctly. If BB/DD insist on that the package was delivered to me, I’d file a police report. Police report in hand, I’d respond to BB/DD with the police report and video of the incident and request to either be refunded or to receive the product you paid for.

Basically, give them as little wiggle room as possible before you invoke professionals into the mix who can advocate for you.

Go to your attorney general's website and fill out a form for a complaint. Check the box says you don't mind getting the news involved and detail everything you've done so far that hasn't worked.

Best Buy is the worst about this stuff! I’m still bitter bc a few years back they delivered a brand new washing machine that didn’t work. I asked them to come back and pick it up to exchange it for something else and their pick up crew didn’t record that they took the machine back. Luckily they left me a slip showing they picked it up. But it still took me 9 months of fighting with the store to get a refund and I was accused by the manager of creating a “loss issue.” After they finally refunded me they still charged me a pro-rated amount for having the warranty for 9 months bc they didn’t cancel it the same week they picked up the machine.

What worked for me was to go to a different Best Buy store (bc the manager was a dick) and show them the evidence in person and ask for help to resolve or escalate the issue.