this post was submitted on 22 May 2025
4 points (100.0% liked)

Business

1115 readers
1 users here now

A place to share business news and insights.


Rules


  1. Follow lemmy.world rules
  2. Only post content related to business
  3. Do not use this community to promote your business

founded 2 years ago
MODERATORS
 

Swedish buy-now-pay-later company Klarna, whose CEO once bragged about its automated customer service AI bots doing the work of "700 full-time agents," is now in deep trouble. The fintech outfit is facing net losses of $99 million for the first quarter of this year, CNBC reports, which is more than double compared to the same period last year.

The company had already paused its highly anticipated IPO in the US last month, which once valued it at over $15 billion. And it's all particularly noteworthy because of how CEO Sebastian Siemiatkowski previously bragged that he hadn't hired anyone in a year, following a doubling down on AI tech.

top 3 comments
sorted by: hot top controversial new old
[–] MushuChupacabra@lemmy.world 1 points 2 months ago

What a cunt.

They should punt him as the first part of their damage control campaign.

[–] vga@sopuli.xyz 1 points 2 months ago* (last edited 2 months ago)

The losses are due to customers not being able to pay the loans. It probably has nothing to do with AI.

[–] conditional_soup@lemm.ee 1 points 2 months ago

I'd be really interested in reading the autopsy here. My guess is that all the AI agents are producing slop amplification loops that employees have to wade through and are basically adding to the workload.