this post was submitted on 16 May 2025
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More than half of Americans reported receiving at least one scam call per day in 2024. To combat the rise of sophisticated conversational scams that deceive victims over the course of a phone call, we introduced Scam Detection late last year to U.S.-based English-speaking Phone by Google public beta users on Pixel phones.

We use AI models processed on-device to analyze conversations in real-time and warn users of potential scams. If a caller, for example, tries to get you to provide payment via gift cards to complete a delivery, Scam Detection will alert you through audio and haptic notifications and display a warning on your phone that the call may be a scam.

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[–] unconfirmedsourcesDOTgov@lemmy.sdf.org 63 points 20 hours ago* (last edited 20 hours ago) (5 children)

on device

scam detection

I know I'll be downvoted into oblivion as I can hardly believe I've formed this opinion myself, but tbh this is a good application for some of this AI tech.

Anecdotally, a friend of mine grew up well-off; from an immigrant family but their parents were educated and in a lucrative profession so he always went to private schools etc. Fast forward to about 10 years after all the kids moved out; the parents had divorced amicably and his mom had a sizeable retirement along with the payout she had from the divorce. In the 7 figures - she never had to worry about money.

Anywho, mom ran into some medical issues so the kids had to get involved with her finances again, as she couldn't do it herself. Turns out that over the course of months or years, mom had been getting scammed to the tune of tens of thousands of dollars at a time, to the point where she had actually taken out a mortgage on the home she previously owned outright. They're still sorting things out but the number he has tossed out in the past is ~$1.4M that got wired overseas and is just... gone now.

So yes, I probably won't turn this feature on myself, but for the tens of millions of uneducated and inept people out there, this could genuinely make a difference in avoiding some catastrophic outcomes. It certainly isn't a perfect solution, but I suspect my friend would rate it as much better than nothing, and I would argue that this falls short of being "strictly evil".

[–] kipo@lemm.ee 63 points 20 hours ago (1 children)

Yeah Google claims it's not recording, storing or being sent the conversations or sharing them with anyone, and that this is all done 'on-device'.

The thing is, I don't trust them. At all.

Maybe the terms and conditions will silently change. Maybe their definitions of "recording" and "save" will change. Maybe they're blatantly lying and are willing to pay a fine if they get caught.

Google's whole business model is harvesting and selling people's data, so I have to assume the worst intentions.

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[–] Quik@infosec.pub 12 points 16 hours ago

I agree this feature enabled by default so people tech literate enough can just turn it off would be great for several people I know, just not from Google.

[–] BossDj@lemm.ee 17 points 20 hours ago (1 children)

I took my dad for cancer radiation treatment. While in the waiting room, this little old lady came in. I saw her struggling to remove a necklace and offered to help. She had really tangled herself in it trying to get it on (definitely in a "chemo brain" mind fog).

She answered her phone, and I heard a very obvious scam on the other line. I tried telling her, and at first she tried to explain to me that I was wrong, it was some kind helpful people. I took the phone from her and confirmed it was a scam. I told the staff at the clinic but that was about all I figured I could do.

This Ai maybe could have helped. Maybe.

[–] homesweethomeMrL@lemmy.world 14 points 19 hours ago

Chemo and alzheimer patients and their families are targets for that reason. Privacy was already a joke before DOGE copied it all off for Elmos Next Reich

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[–] sem@lemmy.blahaj.zone 28 points 18 hours ago (1 children)

I'm so tired of this. It feels like an onslaught.

Back in 2008 or whatever I let Google handle my voicemails, and I enjoyed the convenience of the machine-transcriptions.

Now I wonder if my voicemails are being studied and trained on or whatever.

[–] LadyAutumn@lemmy.blahaj.zone 10 points 17 hours ago (1 children)

Yeah I just about had a meltdown trying to disable all the AI collection that Samsung phones come with nowadays. Phones are more like data harvesting engines than devices of utility. It's gotten so much worse over the past 5 years. I mean it was never good but it's making the internet nearly unusable if you want any kind of privacy.

[–] PolarKraken@sh.itjust.works 2 points 16 hours ago

Completely agree about watching the privacy destruction ramp up significantly in recent years. The one silver lining is that deciding how much and what to allow for myself and my children is just a lot easier, and even in less abusive scenarios, less smartphone use is good for basically all of us.

[–] greatwhitebuffalo41@slrpnk.net 50 points 22 hours ago (3 children)

Yup... Time to go back to graphene OS. Just been lazy about putting it on this phone.

[–] double_quack@lemm.ee 13 points 19 hours ago* (last edited 19 hours ago) (1 children)

Reading this from GOS. Tapping freedom. Installation doesn't take more than 10 mins!

[–] greatwhitebuffalo41@slrpnk.net 7 points 18 hours ago

Ugh I know I have it on my old phone. ADHD just being a cunt lately. Makes it hard to life lol

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[–] southsamurai@sh.itjust.works 34 points 21 hours ago (3 children)

So, wait, Google can record calls, but we can't?

[–] homesweethomeMrL@lemmy.world 18 points 19 hours ago (1 children)

Member when they sucked up everyone’s wifi passwords and the world was like ¯\_(ツ)_/¯

[–] user91@lemmy.world 0 points 8 hours ago (1 children)

WiFi passwords? I think you mean SSIDs (wifi name).

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[–] btaf45@lemmy.world 38 points 22 hours ago* (last edited 22 hours ago) (3 children)

It's pretty easy to imagine all the ways this technology can because a nightmare. Maybe Russia puts AI spies on your phone that listen to see if you say anything bad about Putin to the person you are talking to and then pings their police and tells them what you said. Fuck you google for creating this technology.

Oh, and if you are part of the vast majority of people who aren't going to fall for a random 'gift-card' scam, this AI will always be running constantly draining your battery anyway.

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[–] TheObviousSolution@lemm.ee -2 points 7 hours ago* (last edited 7 hours ago)

If people need to be warned that they might be scammed by someone with an Indian voice asking them for gift cards, I think that they should be reclassified as AI mounts instead of people at that point.

People do become more senile as they get older, but they need to recognize it as well as prepare ahead of it in time. Who knows, maybe being an AI pet mount then wouldn't be so bad, as long as it was with an offline localized LLM-like AI vetted openly and widely, not the transparent excuse for abuse this is.

[–] thatradomguy@lemmy.world 10 points 19 hours ago

Ah, but what if I use a British accent? Got em

[–] Showroom7561@lemmy.ca 5 points 17 hours ago (3 children)

We use AI models processed on-device

If it's opt-in, and the processing is done on-device, then I have no reason to be outraged.

But the skeptic in me asks "what's in it for google?".

[–] stardreamer@lemmy.blahaj.zone 4 points 13 hours ago (1 children)

This is common for companies that like to hire PhDs.

PhDs like to work on interesting and challenging projects.

With nobody to reign them in, they do all kinds of cool stuff that makes no money (e.g. Intel Optane and transactional memory).

Designing a realtime scam analysis tool with resource constraints is interesting enough to be greenlit but makes no money.

Once released, they'll move on to the next big challenge, and when nobody is there to maintain their work, it will be silently dropped by Google.

I'm willing to bet more than 70% of the Google graveyard comes from projects like these.

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[–] plyth@feddit.org 2 points 15 hours ago (1 children)

Like always, google is doing things for free to get training data.

All things are going into an authoritarian direction which needs control of the opposition. Google will have the infrastructure to identify people with opposing mindsets. There won't be a rebellion if the rebel leaders can be locked up in time.

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[–] fluxion@lemmy.world 8 points 19 hours ago

Give me call screening and filtering options so we can ignore the calls in the first place

[–] MunkysUnkEnz0@lemmy.world 5 points 18 hours ago (3 children)

Spam protection is turned on automatically, and you’ll be notified when this happens. You can turn it off anytime in your settings:

Open Google Messages . At the top right, tap your Profile picture or Initials.

Tap Messages settings and then Spam protection. You'll only find "Spam protection" if it's available on your device. Turn Enable spam protection on or off.

I'm not seeing in my message settings. Anyone else?

[–] VicksVaporBBQrub@sh.itjust.works 6 points 18 hours ago

They said it's rolling out in beta. Spam Protection is already in the Messages app. Scam Protection is coming soon. But to listen to telephone audio that means they want to add it into the native dialer\phone app. Google has a dialer app named "Phone" with a Spam filter feature currently.

I assume that's what is coming -- a.i. into the dialer\phone app.

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[–] UnpopularCrow@lemmy.world 10 points 21 hours ago* (last edited 21 hours ago)

The article claims that 1 trillion dollars was lost to scams in 2024 “based on research from GASA.org”. I cannot for the life of me figure out where this number comes from. Going to that website they say it’s based on ~58,000 surveys. I think they took the survey results, took the average amount of money the surveys claimed people lost and multiplied it by the total population of Earth or some nonsense shit. Their reports are blocked behind registration, which I’m not willing to do to find out their report is bullshit. Misinformation at its finest right here.

[–] 01189998819991197253@infosec.pub 7 points 20 hours ago (4 children)

In some countries and, (if not mistaken) states in USA, if an AI is listening to a conversation, both parties must be made aware. If they don't notify the other end, they'll be violating regulations. Privacy erosion and manipulation likelihood aside, this is a terrible idea.

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[–] solrize@lemmy.world 10 points 22 hours ago

WTF. What could possibly go wrong. Flip phone here I come.

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