this post was submitted on 18 Mar 2025

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Amazon refuses to take legal responsibility for consumer safety, Sues federal watchdog agency-Consumer Product Safety Commission;Argues it's not responsible for recalling items sold by third parties. (advocacy.consumerreports.org)

submitted 22 hours ago by Blaze to c/buyeuropean@feddit.uk

9 comments fedilink hide all child comments

cross-posted from: https://programming.dev/post/27108135

In the suit, Amazon argues that the company should not have legal responsibility to recall and remedy consumers for unsafe products sold on its marketplace by third-party sellers. Amazon claims that it is just an intermediary and logistics provider for third-party sales, similar to a delivery service, not a distributor or retailer that has a legal responsibility to carry out recalls. The CPSC ordered Amazon to recall more than 400,000 unsafe products in July 2024, after more than three years of adjudication.

“Instead of demonstrating its commitment to consumer safety, Amazon has fought the CPSC every step of the way for more than three years, and now it’s going to court. The law is clear that Amazon is a ‘distributor’ in this case and must carry out a recall. It’s absurd to suggest that because a company hosts a marketplace online it should be exempt from sensible requirements that help get hazardous products out of people’s homes and prevent them from being sold. The court should reject Amazon’s arguments. Taking Amazon at its word would mean hazardous products slipping through the cracks, even when they are capable of injuring or killing people.”

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[–] NotLemming@lemm.ee 2 points 13 hours ago

I bought a wooden musical instrument on Amazon marketplace years ago. It arrived and it was a POS... Shit quality, nothing like the photos. No problem, I'll return it to amazon. Found out I'd bought it from amazon marketplace actually and amazon wouldn't help.

The company who sold it could barely communicate in English and just said 'well what do you expect, it was cheap'. Amazon again wouldn't help, just said pay to send it back and the company has to refund you plus postage. The company was refusing, with garbled English.

All this took so long eventually I just gave up. Then a while later I realised that the instrument had little piles of dust regularly appearing on and around it.

It had fucking woodworm. So I dumped it but much later realised the woodworm had spread to my nice wooden speakers, which then also had to be dumped. No recourse from the company which sent me the pestilent and misdescribed musical instrument, of course!

Amazon is bad now compared with how it used to be (if anything goes wrong get ready to lose hours of your life on chat or phone trying to get it sorted and multiple agents lying and/or hanging up) but their marketplace is the worst.

[–] thejoker954@lemmy.world 5 points 20 hours ago

Amazon doesn't want responsibility for anything, thats one of the reasons it sucks so much to work for them.

Their whole corporate philosophy is a big ol 'fuck you - it's your problem'.

[–] whaleiam@lemm.ee 3 points 21 hours ago* (last edited 21 hours ago)

Fuck you bezos! I saw a fleet of Amazon delivery trucks in a parking lot yesterday and all I could think was that beastie boys song “sabotage”. Sittin ducks these idiots, ain’t enough police

[–] Sirus@lemm.ee 2 points 21 hours ago (3 children)

I mean.... it's not. Why wouldn't you go to the product manufacturer? If someone sells you a car and there's a recall, you take it to the dealership to get fixed, not the person that sold it to you

[–] slazer2au@lemmy.world 9 points 21 hours ago

If you purchase a dishwasher from Whirlpool, you don't go to them for a repair or returns, you go to the shop where you purchased it.

It is a complex situation and you are right about a car. But if you buy the car from a non branded dealer you would expect the dealer to assist.

[–] grue@lemmy.world 3 points 17 hours ago* (last edited 17 hours ago)

You realize you just negated your own point with the car example, right? Unless it's a Tesla, car dealers aren't owned by the manufacturer and (unless you buy used) are the place you bought it from.

Edit: I just realized what community this is in. To clarify, I'm talking about the way it works in the US -- I don't know how it works in Europe.

[–] HotChickenFeet@sopuli.xyz 5 points 20 hours ago (1 children)

Amazon is helping TimmiXyZ29 sell me a new washer. TimmiXyZ29 is not a certified salesman for Whirlpool Washers. Timmi is actually refurbishing old washers and selling them as new. My washer burns the house down. I think we all agree Timi is responsible, but where do I start?

The manufacture says they can't be responsible because Timi/Amazon aren't selling certified Whirlpool goods.
Timmi says he is just selling a product, it's not his fault
Amazon says they're just selling a product, it's not their fault

Now add an additional level; the order is fulfilled by Amazon. Timmi, Whirlpool and other sellers now give Amazon these washers, and Amazon keeps them in a communal pool and sends it on Timmis behalf. Now we don't even know where the original washer came from.

What if amazon deletes, hides, or deprioritized disparaging reviews that showed the product was dangerous, and you now buy it?

There's so many levels of possible problems that it can be hard to consistently ascribe blame to any one party when sold through amazon.

I do expect that if a party is selling goods that end up being dangerous, and users have consistently reported the failures/problems in amazon, amazon should perhaps be responsible if they did not block the seller/product or adequately raise awareness about the concern.

[–] courageousstep@lemm.ee 2 points 19 hours ago

This is a helpful perspective! Thanks!

[–] ElJefe@lemm.ee 1 points 20 hours ago

Fuck bezos, fuck amazon… however, let’s say you get a bag of fudgesicles at Daddy’s Cornerstore, made by, I dunno, Your Mom™️. Well, Your Mom™️ made a bad batch of fudgesicles that’ll make you shit your pants after 3 licks of fudgesicle. You may take the fudgies back to Daddy’s, but Daddy’s isn’t responsible for what Your Mom™️ did wrong in the process of making fudgesicles, so Your Mom™️ is responsible for the safety of the product that they made. That’s how it works everywhere else, isn’t it?