this post was submitted on 28 Jul 2025
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A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.

When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.

“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.

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[–] AnUnusualRelic@lemmy.world 72 points 2 days ago (3 children)

It seems that every corporation in the US has openly turned into a con that's openly fleecing its "customers". There are no straight transactions to be found any more.

And inevitably, this will percolate into all the other regions so that the rest of the planet's shareholders can enjoy this new bounty.

[–] ameancow@lemmy.world 12 points 1 day ago (1 children)

At least we have agencies that will watch for these kinds of scams and bad-faith practices and bring accountability to shady businesses, such as the Federal Consumer Prote- oh, wait, I'm being told that was entirely dismantled for some reason.

[–] AnUnusualRelic@lemmy.world 5 points 1 day ago

You mean, the Federal Anti-Business Agency? Yeah, can't have this sort of thing.

[–] prole@lemmy.blahaj.zone 20 points 2 days ago (1 children)

You've just described capitalism

[–] squaresinger@lemmy.world 6 points 2 days ago (3 children)

Except of, and that's really weird, Amazon. Known for being shady in pretty much every other respect, they are weirdly still quite customer oriented.

[–] wolframhydroxide@sh.itjust.works 1 points 18 hours ago

As someone who got fucked over so hard by Amazon that I am now boycotting them and every single subsidiary for life, this is false. They have always been shit, but their customer service has become so thoroughly enshittified that if you actually have a problem, you might as well just accept whatever loss you've fallen for.

[–] dev_null@lemmy.ml 22 points 2 days ago (1 children)

Their customers are the sellers, and the sellers are getting fleeced just fine.

The buyers are a product they provide to the sellers.

[–] SpaceCadet 2 points 1 day ago (2 children)

Not quite, they sell a lot of stuff themselves as well.

[–] Bubbey@lemmy.world 2 points 1 day ago (1 children)

It's mindblowing the sheer VOLUME of Amazon Basics items there are, as someone who worked in their supply chain.

[–] SparroHawc@lemmy.zip 2 points 1 day ago* (last edited 1 day ago)

They have an easy tap on what sells, by virtue of running the marketplace.

Find a popular product, make an Amazon Basics version of it, undercut their best vendors, bam! Easy money. And leave the vendors swinging in the breeze with backstock they can't move any more.

And they own the warehouses. Why not stock them with their own product in preference of vendors?

[–] dev_null@lemmy.ml 2 points 1 day ago (1 children)

Sure. But they are often copies of best selling products from third party sellers, again throwing them under the bus.

[–] SpaceCadet 2 points 1 day ago

I didn't say they were nice lol

[–] skisnow@lemmy.ca 4 points 2 days ago (1 children)

Retail has one of the lowest barriers to entry of any industry, as well as the lowest barrier to churn. Amazon may appear to have a near-monopoly, but it's a fragile one.

[–] squaresinger@lemmy.world 2 points 1 day ago

That's certainly true. If Amazon starts going after customers, things can change very quickly.