this post was submitted on 25 Sep 2023
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My understanding is that it's about loss prevention.
They think that self checkout is a high risk for shoplifting, so they want it to be a manageable amount. They need confidence in their security monitoring strategy before they go all in.
After a long trial here including employees monitoring and AI monitored video, the store near me now has maybe 30 self checkouts, with 10 having nice big bagging areas. I never have to wait in line anymore.