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My CRM system at work has what called "Genius AI" integrated into it. When customer service reps receive calls that require site visits the AI auto fills the work ticket using the phone conversation adds in contact name and numbers and even puts a brief description of what service they require. The AI also transcribes our calls into text to be able to refer back to or get caught up on a job when someone is out sick. It wasnt Iife changing it wasnt forced but as a simple aid it makes life a bit easier.