this post was submitted on 13 Jul 2025
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United States | News & Politics
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Meanwhile my job as a phone jockey went from 500 employees to no hiring for 4 years to now 212 employees and calls are back to back with no hope of new job openings... also makes seniority rough as everyone is a veteran at this point.
Shit drives me nuts. I work for a service delivery organization and the last few years have seen us adopting a new platform that likes to talk up automation and efficiencies. Making things work is my job, but I don't hesitate to tell folks that while we can help improve and change the jobs they do, they still have to have call center and field resources.