cross-posted from: https://lemmy.dbzer0.com/post/47760122
Transcript
A post by Dr. Amy Psy.D. @dramypsyd@ohai.social saying: So I had to stop by Best Buy and the sales guy was going really hard trying to get me to sign up for the credit card. Like I said I didn’t want it and he was like “does YOUR card get you 15% off I don’t think so” and I was like buddy I know they make you push it but please stop and he was like actually they don’t, I just really like the Best Buy credit card. And then he wouldn’t tear my receipt off because he said the chemicals would take away his testosterone. Anyway this is why I shop online.
Oh god, I worked there 5 full years (over a decade ago now). They absolutely push you to hock that stupid card. They won't outright say you have to, but they'll sure make sure you feel it if you aren't. When I did sales it was constant metrics of how many cards you got out. They didn't even care of purchases were on the cards. I was literally told it was better for a spouse to get a second card than it was for a purchase to be put on an existing card.
When I switched to be a repair agent at geek squad where I had no time in front of customers I was still given shit daily for not getting cards. I asked how, how and when am I supposed to pitch cards? "Well, when you tell them their computer is broken". I was like 95% of the time it's covered by a warranty or something already purchased if it reaches me, and on the off chance it's not, they're going to just buy a new one more than likely. Then a salesman will get the credit. Zero awareness of how that side of the business worked.
It was awful. Literally told that I should offer that card with APRs higher than 24% to people who were trying to save money and not spend a lot "so they can have their dreams" or so "their son or daughter can have that dream college laptop". I had people ask me for it who I know shouldn't have taken out a credit card and who did anyway. It made me sick.
Best buy gets a kickback from Citi (at least at the time it was Citi) for every application.
When I worked at CompUSA, everyone had sales and card metrics. Including the warehouse crew. Who were virtually never on the floor during operating hours. They were often called out during store meetings, and the manager didn't like their "excuse" of always being in the back.
Ah CompUSA, that takes me back. God I completely empathize with this. I don't know how many times I thought "I am a service provider, the service you sell, without me those services you sell are worthless. That is literally the value prop" Not everyone needs to be sales