this post was submitted on 04 Jun 2025
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[–] grue@lemmy.world 59 points 2 days ago* (last edited 2 days ago) (11 children)

Subject: your billing statement is now available

Body: Log on to our website because we couldn't possibly JUST FUCKING TELL YOU HOW MUCH ELECTRICITY OR WHATEVER YOU USED THIS MONTH DIRECTLY IN THE E-MAIL; no, we've got to play fucking games and make you do extra work and stop you from automatically having a record of your shit without having to deliberately log on to the platform we control and download them individually with 30 seconds worth of clicking between each one.

WTF is even the point of the email if there's NO USEFUL INFORMATION IN IT?!

[–] MU5T4N6@feddit.org 44 points 2 days ago (2 children)

It's annoying, but from a data security point of view it makes sense, personal information like that is more secure behind the login on their website than in an e-mail in plain text.

[–] mad_lentil@lemmy.ca 3 points 2 days ago (1 children)

When it's billing data I can see it, but if it's a notification that someone sent you a message, you know there's no reason they can't include the message text. They just want your engagement (looking at you, LinkedIn).

[–] MU5T4N6@feddit.org 3 points 1 day ago* (last edited 1 day ago)

No, you're absolutely right. Hiding a message behind a login is essentially linkedin style click baiting.

[–] grue@lemmy.world 9 points 2 days ago (1 children)

That should be my choice, not theirs. I should at least be able to opt into having useful information directly in the email!

[–] MU5T4N6@feddit.org 13 points 2 days ago

I agree with you, but it's easier for those companies to just do one option, rather than offer user/customer choices which would create additional effort both technical on the backend and legally.

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