this post was submitted on 19 Mar 2025
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cross-posted from: https://lemmy.world/post/27031457

CrowdSec "Community"

CrowdSec "Community" offering only gets worse and worse!

First, they had raised a paywall around querying details on IP addresses that triggered Alerts. Only 30 queries per week for the "Community".

Now, they have extended that paywall to cover the whole Alerts feature! Only 500 alerts per month for the "Community"!

Enshitification meets cybersecurity!

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[–] onlinepersona@programming.dev 2 points 1 day ago (2 children)

As an example: a company starts a free tier offering with no promises. It can sustain that because there are enough free users that convert into paying users - enough to sustain the free tier. But times change and the cost of free tier users surpasses that of paying users. Should the company continue providing the same level of service for free tier users?

Also, what other term than entitlement would you use for somebody gets something for free, is not promised that it will stay free forever, the free offering is cancelled or limited, and the user starts complaining?

Anti Commercial-AI license

[–] WhatsTheHoldup@lemmy.ml 0 points 1 day ago* (last edited 1 day ago)

But times change and the cost of free tier users surpasses that of paying users. Should the company continue providing the same level of service for free tier users?

"Times changing" here seems to be the central trick to the argument.

What's interesting about enshittification is that as the company gets more and more profitable there seems to be more and more excuses as to why these free features are so costly.

It's very easy for a company to put out a statement that times are changing and that the free tier is unaffordable. Is that always true? Who's to say?

I'm sure sometimes it is true but the doubt is why arguments like this will never go away.

Also, what other term than entitlement would you use for somebody gets something for free, is not promised that it will stay free forever, the free offering is cancelled or limited, and the user starts complaining?

What other term than incompetent would you use for a company that puts out a free product, attracts a bunch of free users, abruptly cuts access for those features and puts it behind a paywall, and then acts surprised when those same users complain about it.

If you want to make a business move go ahead, it's your right, but accept the complaints from your user base you predictably pissed off.

[–] Chewy7324@discuss.tchncs.de 0 points 1 day ago

To me there's a major difference depending on the cost of the provided service. I don't know what features crowdsec provides, but if it's mostly providing lists and all the blocking etc happens locally, I don't see how they lose much money on this free service. Gathering the lists is something they'd have to do anyway to service their paying customers.

If Cloudflare stopped making Cloudflare Tunnels free to use, I'd be more understanding since bandwidth costs them relevant amounts of money.