I got a new phone number last year. The last person who owned this number just left all her accounts tied to this number and one by one I've been reaching out to the places tied to it telling them they have the wrong number and to stop using this one. Simple enough.
But there is one company that refuses to stop using this number. Wynhdam hotels absolutely refuses to do anything about this. They keep sending me notifications and check in confirmations for her hotel visits. Using just the texts they send me, I know her full name, email address, home address, her reservations at the hotel, which hotel she's going to and what days. Using past conversations with the other hotels she's been to (called in to tell them to stop this months ago), I know she's been kicked out for making a scene in the lobby or something. Looking online, I see she has a criminal record, and a history of child custody losses, drug abuse, and is apparently an "experienced college girl" on an escort site.
In my most recent calls with wyndham, they told me that they can't change the number out. I will need to contact this charming person and have her do it. I am absolutely not getting involved in that mess in any capacity. I'm still telling her johns and dealers this is the wrong number.
Once I explained to the call center supervisor I was escalated to this has gone on long enough and I'm willing to let an attorney deal with it, they put me on hold and supposedly took my number off the account. But the next day, I get another notification. It seems she is providing her services again and it's still making that my problem. So I call and get routed to a promotional department that said they have no idea why they got this call, but I should probably just sue.
I tried calling the number listed on the confirmation texts but it goes to a dead end line that just asks for a remote access code and then hangs up, so I can't ask the hotel she is actually at flag her down and say "hey, you need to update your number."
I emailed their privacy department yesterday but the notifications are still coming in. I can't change my phone number at the moment as I'm dealing with some delicate matters that are tied to this number so I can't risk changing the number at this time.
How can I get wyndham to take this seriously? This is a dangerous amount of information I was able to get off a recurring text they know is going to the wrong place.
Not always true. Letting me from an account information TO something specifically is a risk, but simply demanding they remove MY data from an account that’s not mine is not a fraud concern. Thats the opposite of a fraud concern.
Moreover, I was able to prove I have that number in that I have all the information they gave me access to through that number.