And you cut the quote before they explain they have no other choice. People aren't choosing to buy tickets from Ticketmaster over another competitor. If they want to see their favorite artists live, there frequently is no other choice. Ticketmaster maintains its monopoly by threatening to blackball venues that provide tickets through other providers, and many of these large spaces can't afford to fall out of Ticketmaster's good graces.
Sure, live music isn't a necessity, but blaming the consumers for feeding into a broken system instead of the monopoly that enforces it is incredibly disingenuous.
One family not buying tickets is not going to put a dent in Ticketmaster's bottom line. I understand the principle, but a total boycott of the majority of live music isn't feasible. This situation isn't getting fixed without anti-trust getting involved and since it doesn't fall under the umbrella of big tech, I highly doubt the current administration will do anything.