A community for 9-1-1 (or any other) emergency services dispatchers. If you dispatch for an alarm company, you have to go find Zone 4 before you join here.
Anyone who answers calls will tell you that no one actually listens to the whole intro you rattle off.
I had a buddy that worked at Boston Market back in High School and he used to answer the phone: "Hello, Thank you for calling Boston Market, Nest of the Facehugger, how can I help you today?" He worked there for years and no one ever commented.
Tbh, I get so tired of the customer service mandates bullcrap when I'm calling in.
"Thank you for contacting us" "I'm sorry for the inconvenience" "I understand this may be frustrating" "let me take a moment to fix this for you" "I appreciate your patience" "thank you for waiting"
Just fix my problem, I know you're mandated to say those lines, you don't actually care, so let's just get this over with.
I'd bet my left nut those stupid lines do help to calm down insolent callers though.