Tales from Tech Support

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If this seems exaggerated to you then you haven't worked in IT long enough (lemmy.world)

submitted 2 days ago by bizarroland@lemmy.world to c/talesfromtechsupport@lemmy.world

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[–] 27238@lemmy.world 16 points 2 days ago (1 children)

All it's lacking is blaming "IT Person" for all of the problems.

[–] StopSpazzing@lemmy.world 5 points 2 days ago

And when everything is working perfectly complain about IT department existing.

[–] some_guy@lemmy.sdf.org 14 points 2 days ago (1 children)

Despite not answering their phone or responding to emails, they’ll still complain if you try to close the ticket.

[–] the_riviera_kid@lemmy.world 8 points 2 days ago

The quickest way for me to get a response to a ticket is to put in the notes "closed due to lack of response".

There is usually somone complaining about it within the hour.

[–] HubertManne@piefed.social 3 points 1 day ago

I have only encountered this with corp to corp really. Individuals I find responsive but tickets from clients its like I ask for details and about half the time they just don't respond.

[–] Alexstarfire@lemmy.world 4 points 2 days ago

This happens with far too many IT questions online.