this post was submitted on 12 Jul 2023
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CEO replaces 90% of support staff with AI, praises the system on Twitter (www.techspot.com)
submitted 2 years ago by PopBobert@lemmy.world to c/technology@lemmy.world
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[–] RidcullyTheBrown@lemmy.world 4 points 2 years ago

Yes! Support through call centers has been notoriously hard to get right. It requires a lot of employees, it is really hard to scale with demand and it can push customers away if it is not working well. And on top of this, the people working in them are among the least satisfied employees.

If this can be automated away somehow, everyone wins.