this post was submitted on 24 Mar 2025
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The user did do this. That's what their comments are. The problem is that their comments were not seen by the appropriate people (the instance admins) before they got frustrated and gave up.
Hmmm, I don't see them asking for help there myself.
I see them making statements that they don't know how it works and that they tried once or twice, but not asking for help explicitly, because I don't think they wanted help as shown by how that conversation goes.
When someone actually starts asking them some questions, unprompted, to try troubleshooting, the user comes back with:
"I appreciate that but don’t bother. I tried with the instance listed in this post and still got the same login issues even after receiving the email to login and passing the security check etc. I deleted the app. I’ve tried enough times and never had any success so I won’t be trying again."
So the moment someone offered them help they did not ask for, they turned it down immediately.