this post was submitted on 14 Jan 2025
408 points (98.6% liked)
Technology
63186 readers
3471 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
In most situations, even that is giving too much power to the manufacturer. It's fair for them to flash the original software as part of any diagnostic or service process, but not fair to refuse to repair or replace a product that actually has a hardware defect just because the owner put different software on it.
only fair if it does not come with any data loss. so basically not actually fair
Backups are, first and foremost, your responsibility. It's unfortunately not realistic to expect someone to diagnose whether an issue is software-related or a hardware failure on any obscure DIY OS you might have installed. But as long as it's possible to flash back the original firmware, warranty should still apply
and because of that, that's the responsibility of the device owner.
I'm looking forward to your advice on how to backup a device with encrypted storage, that rolls a new key when you factory reset it.
Software can easily harm the actual device, so locking it to prevent that from happening in a warranty situation doesn't seem super off-base to me.
So can installing a faulty third-party cooling fan, but in the USA, the law requires the warranty provider to prove the fault was caused by improper maintenance or defects in third-party components.