unions

I work for a competing company in the same space. We have found that self-serve kiosks do not cut labor. They increase throughput at peak times and, by extension, increase guest satisfaction and revenue. We often have to hire more people to keep up with increased demand, while still employing a similar number of people helping guests as were cashiers before.

Edit: Ah, Fenway is Aramark. They don't care at all about guest satisfaction. I wouldn't be surprised if they are slashing labor in self-service stands.

“If Aramark can afford to pay you $18.7 million in compensation and provide nearly $100 million in dividends for your wealthy shareholders,” Sanders wrote to Zillmer, “it can afford to pay all of your workers a living wage and not threaten to take away their jobs and their income with faceless Mashgin touchscreen computers.”