This is a most excellent place for technology news and articles.
In one case, when an agent couldn't find the right person to consult on RocketChat (an open-source Slack alternative for internal communication), it decided "to create a shortcut solution by renaming another user to the name of the intended user.
Ah ah, what the fuck.
This is so stupid it's funny, but now imagine what kind of other "creative solutions" they might find.
Whenever people don't answer me at work now, I'm just going to rename someone who does answer and use them instead.
The ones being implemented into emergency call centers are better though? Right?
Yes! We've gotten them up to 94℅ wrong at the behest of insurance agencies.
"Gartner estimates only about 130 of the thousands of agentic AI vendors are real."
This whole industry is so full of hype and scams, the bubble surely has to burst at some point soon.
