I had an issue with this a few weeks ago, my old phone the charging port broke and I couldn’t get back into it. On my new phone it needed me to use the authenticator to log in to the authenticator. Made it my uni’s problem to solve the authenticator paradox
iiiiiiitttttttttttt
you know the computer thing is it plugged in?
A community for memes and posts about tech and IT related rage.
It's a security feature.
If it was easy to get into without the authenticator, then it would be useless.
Usually a simple fix on their end. Verify something like your school ID, go to the O365 admin portal remove the old phone (don't have to) and send out a QR code to scan on the new phone. Depending on security measures you can assign a sms message code but many insurance companies have made requirements to phase those out. Sucks, because I liked those better, but I guess risk analysis was higher with them.
One thing I did notice though was tokens in the authenticator app would carry over to new phones, where RSA securID tokens usually would not because they were tied to an ID number on the device. But those are just as easy to manage, but they will definitely piss people off. Now the Comp Portal app in government contracts, those are a bitch. You can spend an hour redoing everything just because a user forgot their password and all the apps aren't linking the authenticator token with the portal.
*laughs in Okta*
Authentinception
The steam app does this. Like, not in a fucked up useless way, but it still requires that you authenticate with its own pop up.
I had Google fi. One time I got a new phone. Went to switch service to the new pixel. Moving service deactivate service on my old phone. Couldn't sing in to Google Fi to activate my new service until I entered the code they texted me.