this post was submitted on 12 Jul 2023
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[โ€“] hydro033@kbin.social 20 points 2 years ago (16 children)

Side rant, but do you ever call in to support with a serious problem and they just by default treat you like a granny who doesnt know how to type in a wifi password? That whole process is so frustrating, and they never have the expertise to handle more sophisticated problems.

Ngl, most first level support I work with are not the brightest. There is a reason they are first level and on phones, and it's not because they are subject matter experts.

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