this post was submitted on 18 Jul 2025
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Further:
I'm happy to see someone who dislikes them as much as me.
I recently went to the self checkout because I was in a hurry and only had 5 items (one of them ice cream).
One item (croissant) didn't have a bar code, I accidentally selected chocolate croissant. When I wanted to correct this, I had to click 3 menus just to delete an item. After I deleted it, the counter locked. It told me to wait for assistance. After a while I just picked up my 5 items and went to a different self checkout counter. Still nobody came to unlock the other machine.
There's a good argument to be made from the point of view of customer convenience and expediency for using self-checkouts to pay for a small number of items, but even then most existing implementations of that concept are so fucking bad that there are all sorts of stupid problems, like my case of the thing not working unless I had a bag (it literally had no button to just skip it) and yours were a normal human mistake is complex to correct even though the users are amateurs and hence naturally more likely to make mistakes hence the thing should have been designed differently.
I've actually worked with UX/UI designer at several points in my career, and one thing that pisses me off about most self-checkouts is just how bad their UX/UI design is.
That so many self-checkout implementations are like that is probably explained by, having moved the costs of wasting time to the side of client, those businesses are not financially incentivized to make the self-checkouts efficient to use, which probably also explains all manner of weird choices in everything from their shape to even the order of their menus - in a manned checkout it's their problem because wasted is money being paid to a teller for nothing, so if it's bad they fix it, whilst in self-checkouts it's not their problem so they don't care.
This is also another reason for me to be against self-checkouts: the financial dynamics are different with self-checkouts than with manned checkouts since the costs of inefficiency on the former are on the customer, whilst with the latter the costs are on the store (which has to pay a salary for somebody who is less productive than they could be), so stores have less (and more indirect, hence harder to measure, hence often ignored by MBAs) financial pressure to make self-checkouts efficient to use than they do with manned checkouts.
It still cost them money as they need to install more checkouts to serve the same number of customers.
I don't usually blame maliciousness where sheere stupidity can be at play.
Even if you're not using a card, or discount/member program, you're still being tracked. Your face, what you purchased, how much of each item, what you paid with, etc are all being tracked.
If you have social media or associate with anyone with social media your face is online and can be matched to your name. If you have a drivers license your face can be matched to your name.
You are 100% deluding yourself if you think you're not being tracked b/c you used cash.
You will be all right mate, you just need to wear a little tinfoil hat, that stops this kind of tracking.
They have to go massively out of their way, spending a lot more more money both in hardware and ongoing processing power costs, to do that kind of tracking which gives far less reliable results, than simply matching the entry in the database of a specific purchase with the person identified by the card that paid that purchase.
Your "argument" is akin to a claim that people shouldn't worry about having a good lock on their door because it's always possible to break the door down with explosives.
"Don't be the low hanging fruit" is a pretty good rule in protecting your things, including protecting your privacy.
But, hey, keep up the good work of giving them all your personal info on a platter so that their ROI of investing in the kind of complex tech needed to do tracking of people like me remains too low to be worth it.
Clearly you're not in tech, shadow profiles are a thing and the ROI on tracking "people like you" is pretty high.
The store I go to most often has those rotating plastic bag holders at the end of the belts which makes it effectively impossible to put stuff into your own bags. And they have the fucking gall to put up signs asking you to bring your own bags! I do self-checkout there no matter how much shit I have in the cart.